High Speed Computing Inc.
High Speed Computing Inc. offers a 3 year limited warranty by default on all our custom built computers. It's important to note that while we take great pride in our extensive warranty, we work extremely hard to make sure your PC runs problem free for years. Starting from our carefully chosen components, hand-picked for reliability and longevity, to the 48-hours of stress testing we perform on every PC. Our goal is to maximize your system's up-time thus saving you time and money. We strive to provide great products and top-notch service in order to win your loyalty for years to come.
High Speed Computing Inc. warrants to the original purchaser that any part of the hardware system, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer.
During the warranty period, High Speed Computing Inc. will repair or replace, at its sole discretion, the defective hardware system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts.
High Speed Computing Inc. will cover shipping costs back and forth and replace the part(s) within the first year of receiving your computer system. After the first year you will be held liable for shipping costs to High Speed Computing, Inc. and High Speed Computing Inc. will cover return shipping back to you.
The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty.
Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling.
High Speed Computing Inc.'s sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at High Speed Computing Inc.'s sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty. High Speed Computing Inc. shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Excluded damages include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, "down-time", purchaser's time, injury to property, and all claims of third parties.
EXCEPT AS EXPRESSLY STATED HEREIN, HIGH SPEED COMPUTING INC. MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY HIGH SPEED COMPUTING INC.. EXCEPT AS EXPRESSLY STATED HEREIN, HIGH SPEED COMPUTING INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
The 3 Year Limited Warranty" covers labor costs for 3 years and direct defective part replacement service directly from High Speed Computing Inc.'s inventory for 3 years. After the three years, High Speed Computing Inc. will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacturer. Certain components are covered usually from 3-5 years from the manufacturer. The cost of labor to replace these parts will be billed to the customer at the rate of $90 per hour.
Call the Technical Support Department at 1-925-262-1176. Have your order number and if applicable, serial number(s) available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction.
If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer.
High Speed Computing Inc. will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from High Speed Computing Inc. High Speed Computing Inc. will also not be responsible for damages to any components or loss of any data for goods purchased from High Speed Computing Inc. The limited warranty also does not cover damages or defects that may have been caused by: shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an High Speed Computing Inc. employee, inadequate or excessive electrical power surges, or other power irregularities. In addition, High Speed Computing Inc. does not warranty damage or issues caused by viruses, malware, Operating system updates or other issues related to the Software Operating System that are not directly caused by a hardware failure while under warranty. High Speed Computing Inc. will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by High Speed Computing Inc. High Speed Computing Inc. will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is considered an upgrade from the original configuration must be purchased at a pre-confirmed price.
Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, High Speed Computing Inc. will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, High Speed Computing Inc. will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
If High Speed Computing Inc. does not receive replacement hardware back within the stated time frame below, High Speed Computing Inc. reserves the right to charge the customer for the value of the hardware, and/or, VOID the customer's warranty and technical support services. High Speed Computing Inc. may require a credit card to secure such a transaction. Theold hardware must be returned back to High Speed Computing Inc. within 30 days from shipment of new hardware.